Tech Support 技术支持

One important thing 一个重要的事情:

We are not 24/7 data recovery service
我们不是全天候的数据恢复服务

Thats why there is no reason to buy FE for 1 case recovery
这就是为什么没有理由为1个案例恢复购买FE

There is too much new devices at market every day
每天在市场上有太多的新设备

We cant analyze all devices at one day
我们无法在一天内分析所有设备

Thats why we skip uniqe cases and focus our attention on popular cases
这就是为什么我们跳过了独特的案例，把我们的注意力集中在受欢迎的案例上

We help for free 我们免费提供帮助

– case have full description
-案例有完整的描述

– you have active Flash Extractor key (must be set in your profile)
-您有激活的Flash Extractor密钥(必须设置在您的配置文件中)

We dont work with 我们不合作

– voice recorders
-录音器

– video recorders
-录像机

– netbooks, tablets
-上网本,平板电脑

– make in old software version
-用旧的软件版本制作

– we do not create configs for monolith chips
-我们不为整体芯片创建配置

– we do not help with monolith pinouts
-我们不帮助整体引脚

We help for fee 我们提供收费服务

– dumps readed in wrong order (Look Chip numbers)
– 以错误的顺序读取dumps （查看芯片数量）

– big file system corruption
-大文件系统损坏

– refubrished devices
-翻新设备

– file system is not FAT or NTFS
-不是FAT或NTFS的文件系统

This rules is not promise. We can change them anytime
这条规则不是承诺。我们可以随时改变

Case description 案例描述:

– Controller name
– 主控制器名称
– Device size in GB
– 设备容量（以GB为单位）
– Device photo with chip read order numbers. >Photo requirements<
– 带芯片读取编号的设备照片。> 照片要求 <

If dumps readed with other reader, need write about it
如果使用其他设备读取的dumps ，需要写下

Dumps upload requirements Dumps上传要求

1. Upload dumps including FE folder
1.上传转储包括FE文件夹
2. Use WinRar
2.使用WinRar
3. Add recovery record (1%)
3.添加恢复记录（1％）
4. Split on parts with build in WinRar feature
4.使用WinRar功能拆分文件

Files will have names:
文件将有：
qqq.part01.rar
qqq.part02.rar
qqq.part03.rar

Container 容器

Every topic in “Support” section have file container
You can find its number at first admin post:

Run “Container.exe” and enter this number

Maximum file size 2GB
You can upload any number of files

TeamViewer access TeamViewer访问
Install TeamViewer v6
We cant work with other versions
Put ID and password in container

We have many support cases and cant connect immediately
May be you need wait day or two
Do not turn off computer at night

Forum sections 论坛板块

Support – place for new topics and ease cases
Archives – closed topics
Analyze – need create new layout (an easy ones)
Hard – hard cases, require many time to solve them
Impossible – fail to recover data

We can move your topic to different forum section depends on it status. You can find it if save link, or search for your messages on forum. We never delete support topics

Signs 标志

[!] – dump uploaded
[1] – we made 1 attempt to make recovery
[+] – model added
[-] – can’t recover

转载请注明：成都千喜数据恢复中心 » Flash Extractor用户手册-技术支持